Terms of service

These terms are the agreement between you and us for using ClickNote. We have tried to write them in plain English. If something is unclear, ask us before you sign up.

1. Who we are

ClickNote is operated by Peak Digital Ltd, a company registered in England and Wales with company number 13589737, whose registered office is at Old Smithy Cottage, Sellicks Green, Taunton, TA3 7SA (“we”, “us”). You can reach us at hello@clicknote.io.

2. Who these terms apply to

These terms apply to anyone who creates a ClickNote workspace or uses one as a team member (“you”). ClickNote is a tool for businesses. If you sign up for an agency or company, you confirm that you are allowed to accept these terms on its behalf.

The people you invite to leave notes on a site (“reviewers”) do not need to accept these terms. You are responsible for inviting them, as section 6 explains.

3. Your workspace and your team

• Give us accurate details when you sign up and keep them up to date.
• Keep your sign-in details and any MCP keys private. Two-factor authentication is available and we recommend turning it on.
• You are responsible for what your team members do in your workspace, and for which role (owner, admin or member) you give each of them.

4. The free trial and the live demo

A new workspace starts with a 14-day free trial that gives you everything in the Agency plan. We do not ask for a card to start it. When the trial ends you choose a plan. If you have not chosen one, your review links pause until you do. We keep your notes for 90 days after the trial ends, so you can come back, and then delete the workspace and everything in it. We email you a week before that happens.

The live demo is a private sample workspace that is deleted after 12 hours. It is there for you to look around. Do not put real client information into it.

5. Plans, payment and tax

• The plans, their limits and their prices are on our pricing page. You pay in advance, monthly or yearly.
• Card payments are taken by Stripe. Where we offer Direct Debit, it is collected by GoCardless. We do not see or store your full card number or your bank details.
• Prices are shown before tax. VAT or sales tax may be added at checkout, depending on where you are.
• If we change the price of your plan, we will tell you by email at least 30 days before the new price applies to you.
• You can cancel at any time. No more payments are taken, and your plan runs to the end of the period you have already paid for. We do not refund part of a period, with one exception: if you pay for a year and change your mind, tell us within 14 days of that payment and we will refund it in full.

6. Your clients and their notes

You decide which sites carry the ClickNote snippet and who is invited to review them. You confirm that:

• you have the site owner’s permission to add the snippet to each site;
• you are entitled to give us the email addresses of the reviewers you invite; and
• you have told reviewers, where the law requires it, that their notes are collected through ClickNote on your behalf.

Reviewers are free and unlimited on every plan.

7. Your content

Notes, replies, screenshots and anything else you or your reviewers put into ClickNote belong to you or to them, not to us. You give us permission to store, copy and display that content only as far as we need to in order to run ClickNote for you.

You can export your notes as JSON or Markdown at any time while your workspace is active.

8. Using ClickNote fairly

You agree not to:

• add the snippet to a site without the owner’s permission;
• use ClickNote to store or send anything unlawful;
• try to get into another workspace, or to probe, overload or break the service;
• pass ClickNote off as your own software for resale. Using your own name, logo and domain with your clients is what the white-label features are for, and is fine.

9. AI agents and MCP keys

ClickNote has an MCP endpoint so that AI agents you choose can read and update your notes. A key gives access to everything in the workspace it belongs to. You are responsible for who and what you give a key to, and for what a connected agent does with your notes. The terms of the agent’s provider apply to what you send it.

10. The service

We work to keep ClickNote available and working, but we do not promise that it will never be interrupted or free of faults. We may add, change or remove features. If we plan to remove something you are likely to rely on, we will give you reasonable notice.

11. Personal data

Our privacy notice explains what personal data we hold and why. For the personal data of your reviewers, you are the controller and we process it on your behalf and only on your instructions, as our privacy notice describes. If you need a signed data processing agreement, write to us.

12. Our liability to you

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Beyond that, we are not liable for loss of profit, loss of business or indirect loss, and our total liability to you in any twelve months is limited to what you paid us for ClickNote in those twelve months.

13. Ending the agreement

• You can stop using ClickNote and close your workspace at any time.
• We may suspend or close a workspace that breaks these terms or stays unpaid. We will warn you first unless the matter is urgent.
• When you delete your workspace, or a project in it, its content is deleted from the service at once and drops out of our backups within 90 days. Export anything you need first.

14. Changes to these terms

If we change these terms in a way that matters, we will tell you by email before the change takes effect. If you carry on using ClickNote after that, the new terms apply.

15. Law

These terms are governed by the law of England and Wales, and its courts have jurisdiction over any dispute.